Why can't I see certain Forms?
If you expect to see a Form but don't consider the following:
- Are you against the correct Zone?
- Zone Managers can see more than Zone Members.
- Where should you see the Form?
- Is the Form against a different Job than you expected, or not against a job at all?
- What is the Form Status?
- Is the Form in a different status or has the Form been deleted?
- Are there Form Filters being applied?
- Remove any filters and check again.
Why is my Form still awaiting Submission?
If you have submitted a Form but it hasn't transitioned to Submitted and you believe it should - consider the following:
- Are you currently synced and Online in the application?
- Check the Outbox for outstanding Forms
- Clicking Upload Offline Data will process Offline Forms.
- Have you or others recently submitted multiple forms?
- Depending on internet connectivity and form complexity, it may take a moment for a Form to clear the processing queue.
- None of the above?
- Close the application, update the application, or redownload the application.
How to delete duplicate timesheets?
If you expect to see a timesheet that you don't think is correct, follow these steps to delete it:
- Navigate to the Timesheet in Payroll
- Right-Click on the Timesheet
- Click View Calculations
- Right-Click the Timesheet under Forms
- Click Delete Timesheet
Why is exporting as a register showing an empty file?
If your exported register file is coming up empty, consider the following:
- Is the template's register configured?
- Check if the register is properly configured from within the template module.
- Are you selecting the correct range?
- Double-check that the date or data range you selected accurately covers what you need.
Why is the payroll not loading?
If your payroll module is failing to load or showing empty results, it is typically caused by an incorrect employee group configuration:
- Are you selecting only the parent group?
- Selecting only the top-level parent group will result in an empty display. Payroll will not load data from the parent level alone.
- Have you selected the child group?
- To successfully view or load payroll, you must explicitly select the specific child (sub-level) employee group in addition to the parent group.
